Policies
Safeguarding and policies
Everything we do to keep children safe, written down. Please read our safeguarding and child protection policy before you book a place.
Every policy below can be read here or printed: open it and choose “Print this policy”. They were approved on 13 October 2026 and are reviewed at least once a year. If you would like a paper copy, or have a question about any of them, email matt@codehamsters.com.
If a child is in immediate danger, call 999. To raise a concern about a child, a tutor or a session, contact our Designated Safeguarding Lead, Mathew Long, on +44 7877 742502 or at matt@codehamsters.com.
Safeguarding
- Safeguarding and child protection policy
Our commitment to keeping children safe, the procedures we follow, and who to contact if you are worried about a child. Please read this before you book. - How we handle disclosures from children
What we do, say and record when a child tells us about abuse or anything else that worries them, and what happens next. - Reporting concerns about an adult
How to report a concern or allegation about any adult who may pose a risk to children, including a tutor or the Designated Safeguarding Lead. - Code of conduct for tutors
The behaviour we expect from every adult who works with children at Code Hamsters. - Safer recruitment policy
The checks every tutor passes before they work with children, and how we keep checking afterwards. - Child protection records policy
How we write, store, share, keep and destroy child protection records. - Online safety policy
How we keep children safe when they use computers and the internet at Code Hamsters. - Photography and video policy
When we take photographs or video of children, and how we take, store and share them. - Missing child policy
What we do to stop a child going missing, and what happens straight away if one does.
Health and safety
- Health and safety policy
Who is responsible for health and safety at our sessions, and the arrangements we have in place. - Sickness policy
When to keep your child at home, how long for, and what we do if a child becomes ill at a session. - Risk assessment and emergency procedures
The risks we have assessed for our sessions, how we control them, and what we do in an emergency. - Fire safety and evacuation plan
How we prevent fire, and how everyone, including children who need extra help, gets out safely.
Behaviour and additional needs
- Special educational needs and disabilities (SEND) policy
What support we can and cannot offer children with special educational needs or disabilities, and how we work with parents and carers to get it right. - Behaviour and exclusion policy
The behaviour we expect from children, what happens when it falls short, and our right to suspend or exclude a child whose behaviour is aggressive, abusive or unacceptable.
Data protection and complaints
- Data protection (GDPR) policy
How we comply with UK GDPR: who is responsible, how we keep personal information safe, and what we do about requests and data breaches. - Complaints policy
How to make a complaint, what we will do and by when, and what we expect from you while we deal with it.